Definitions
For the purposes of this Disclaimer:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to MAXFLOW SOLITIONS SDN. BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the MAXFLOW SOLITIONS SDN. BHD., accessible from https://maxflowsolitions.com/
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Return & Refund Policy
Thank You for shopping with MAXFLOW SOLITIONS SDN. BHD.
This Return & Refund Policy outlines the conditions and procedures related to returns, refunds, and order cancellations for purchases made through the Service.
By placing an Order through the Service, You agree to the terms stated in this Return & Refund Policy.
Return Eligibility
Customers may request a return within thirty (30) days from the date the Goods are received.
To be eligible for a return, the Goods must:
- Be unused and in original condition
- Be returned with original packaging where applicable
- Include proof of purchase or order confirmation
- Not show signs of misuse, damage, or alteration caused after delivery
The Company reserves the right to inspect returned Goods before approving any refund or exchange request.
Return Process
To initiate a return request, You may contact the Company using the contact information provided below.
Customers should provide:
- Full name
- Order number
- Contact information
- Reason for return
- Supporting photos where applicable
Once the return request has been reviewed, the Company may provide further instructions regarding the return process.
Refund Policy
Refunds may be issued after returned Goods have been received and inspected by the Company.
Approved refunds will be processed using the original payment method where possible.
Refund processing times may vary depending on payment providers, financial institutions, or banking procedures.
The Company reserves the right to decline refund requests if returned Goods do not meet the conditions outlined in this Policy.
Damaged or Incorrect Items
If You receive damaged, defective, or incorrect Goods, please contact the Company as soon as possible after receiving the Order.
Customers may be asked to provide photos or additional information to assist in reviewing the issue.
The Company will make reasonable efforts to resolve issues involving damaged or incorrect Goods in a fair and timely manner.
Order Cancellation Policy
Customers may request to cancel an Order within twelve (12) hours of placing the Order.
Cancellation requests submitted after the 12-hour period may no longer be eligible for cancellation if order processing or shipment preparation has already begun.
To request an Order cancellation, please contact the Company promptly using the contact details provided below.
Exchange Requests
Exchange requests may be reviewed on a case-by-case basis depending on product availability and the nature of the request.
The Company reserves the right to determine whether an exchange request can be accommodated.
Processing Time
The Company aims to review return, refund, and cancellation requests within a reasonable timeframe.
Processing times may vary during public holidays, promotional periods, or high order volume periods.
Limitation of Liability
The Company shall not be held responsible for delays in refund processing caused by third-party payment providers, banking institutions, or circumstances beyond reasonable control.
The Company reserves the right to refuse any return or refund request that does not comply with the terms stated in this Policy.
Changes to This Return & Refund Policy
The Company reserves the right to update or modify this Return & Refund Policy at any time without prior notice.
Any updates will be published on the Service and become effective immediately upon posting.
Continued use of the Service following changes to this Policy constitutes acceptance of those changes.
Contact Information
If You have any questions regarding this Return & Refund Policy, You may contact Us:
MAXFLOW SOLITIONS SDN. BHD.
79, JALAN SRI BAHARI, 10050 GEORGE TOWN PULAU PINANG
Email: maxflow.solitions@outlook.com
Phone: 011-2092 6447
Website: https://maxflowsolitions.com/