Definitions
For the purposes of this Disclaimer:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to MAXFLOW SOLITIONS SDN. BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the MAXFLOW SOLITIONS SDN. BHD., accessible from https://maxflowsolitions.com/
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Policy
Thank You for visiting and shopping with MAXFLOW SOLITIONS SDN. BHD. This Shipping Policy outlines the terms and conditions related to shipping, delivery, and order processing for purchases made through the Service.
By placing an Order through the Service, You agree to the terms stated in this Shipping Policy.
Shipping Coverage
The Company currently provides shipping services within Malaysia only.
We do not offer international shipping at this time. Orders with shipping addresses outside Malaysia will not be processed or fulfilled.
Shipping services are available for both Peninsular Malaysia and East Malaysia, subject to courier service availability.
Shipping Fees
The Company provides free shipping for all Orders within Malaysia.
No additional shipping charges will be applied during checkout unless otherwise stated for special promotions, oversized Goods, or exceptional delivery circumstances.
Order Processing Time
Orders are typically processed within standard business operating hours after payment confirmation has been successfully received.
Order processing may take additional time during:
- Public holidays
- Peak shopping seasons
- Promotional campaigns
- Unexpected operational delays
- Courier service disruptions
The Company reserves the right to adjust processing times when necessary.
Estimated Delivery Time
Estimated delivery time for Orders is approximately seven (7) business days from the date of successful payment confirmation.
Delivery timelines are estimates only and may vary depending on:
- Customer location
- Courier service availability
- Weather conditions
- Public holidays
- High order volumes
- Unforeseen logistical delays
The Company shall not be held responsible for delays caused by third-party courier providers or circumstances beyond reasonable control.
No Overnight or Express Shipping
The Company does not currently offer:
- Overnight delivery
- Same-day delivery
- Express shipping services
All Orders will be shipped using the Company’s standard delivery service within the estimated shipping timeframe.
Shipping Confirmation
Once Your Order has been processed and shipped, You may receive shipping confirmation information through the contact details provided during checkout, where applicable.
Customers are responsible for ensuring that all shipping information provided is complete and accurate before placing an Order.
Incorrect Shipping Information
The Company shall not be responsible for failed deliveries, delays, or additional costs resulting from incorrect or incomplete shipping information provided by You.
If an Order is returned due to an incorrect address or failed delivery attempt, the Company reserves the right to contact You regarding re-delivery arrangements.
Additional charges may apply for re-shipping where applicable.
Delivery Delays
While the Company aims to deliver all Orders within the estimated timeframe, certain circumstances may result in delays beyond our control, including but not limited to:
- Severe weather conditions
- Courier service interruptions
- Public holidays
- Customs or transportation restrictions
- Remote area delivery limitations
- High demand periods
The Company appreciates Your patience and understanding in such situations.
Lost or Damaged Parcels
If Your Order arrives damaged or appears to be lost during transit, please contact the Company as soon as possible using the contact information provided below.
The Company will make reasonable efforts to assist in resolving shipping-related issues with the courier provider where applicable.
Claims regarding damaged or missing Goods should be reported promptly after delivery.
Refused or Undeliverable Orders
Orders that are refused by the recipient or deemed undeliverable by the courier service may be returned to the Company.
The Company reserves the right to determine whether additional shipping arrangements or fees may apply for re-delivery attempts.
Changes to This Shipping Policy
The Company reserves the right to modify or update this Shipping Policy at any time without prior notice.
Any updates will be posted on the Service and will become effective immediately upon publication.
Your continued use of the Service following changes to this Shipping Policy constitutes acceptance of those changes.
Contact Information
If You have any questions regarding this Shipping Policy, You may contact Us:
MAXFLOW SOLITIONS SDN. BHD.
79, JALAN SRI BAHARI, 10050 GEORGE TOWN PULAU PINANG
Email: maxflow.solitions@outlook.com
Phone: 011-2092 6447
Website: https://maxflowsolitions.com/